Have a question or comment? Send us an email: info@windypointsoap.com, or you can reach us at 587-318-6678 or toll free at 1-877-257-0030.
If you're contacting us regarding formulations and technical questions, please include your formula. We are not formulators but will do our best to answer any questions you may have.
If you're contacting us regarding an online order:
- Please include the order number.
- If there is a discrepancy in your order (wrong item, missing item), please email us at info@windypointsoap.com with your order number and pictures of the discrepancy.
- If your order arrives damaged, pictures of the box and damaged contents must be emailed to us at info@windypointsoap.com in order to file a claim with the courier.
If you're contacting us regarding the status of your order please read our Shipping Policies. The link is below.
Please visit our Shipping Policies page as we will not send individual replies to those FAQ's. All other enquiries will receive a reply within 2 business days.